Monday, February 7, 2011

VA Using Employee-Developed Innovation to Make Hearing Loss Claims More Efficient, Accurate

A new innovative VA employee-developed software program is speeding up claims and eliminating errors and will soon be used by VA nationwide.

Renford Patch, a Veterans Service Representative at VBA’s regional office in Phoenix, Ariz., developed a program that automates the steps for determining compensation for varying degrees of hearing loss.

The calculator analyzes audio metric data from a hearing test and then determines whether a veteran has a hearing loss, the extent of the loss in terms of decibels, and the level of disability.

The calculator then generates a narrative text file, citing relevant regulations for payment. To date, the program as proven to be 100 percent accurate in its calculations.

VA’s acting Undersecretary for Benefits Mike Walcoff believes that VBA could adapt the calculator in the future to expedite claims processing for other medical conditions.

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